Clever Premium Support
Every Clever school district gets free, world-class support as soon as they sign up. We also offer dedicated, 24/7 support for schools that need specialized services. No matter which support option you choose, we’re committed to providing high-quality support to every customer.
How Premium Support Works
All Clever schools have access to phone and web support Monday – Friday from 7am-8pm ET, plus 24/7 access to our help center and Clever Academy. With Premium Support, schools get all of that, plus additional speed and convenience.
24/7 Emergency Support
We’ve got you covered with 24/7 emergency support for critical issues (such as outages or security issues).
Dedicated case management
Work with a dedicated team that knows your district in-and-out. You get one team to work on all of your cases and solve issues in a snap.
Fast access
3 hour service level objective (first reply) and priority email and phone support. Case management portal included for extra convenience.
