Clever Premium Support
Every Clever school district gets free, world-class support as soon as they sign up. We also offer dedicated, 24/7 support for schools that need specialized services. No matter which support option you choose, we’re committed to providing high-quality support to every customer.
How Premium Support Works
All Clever schools have access to phone and web support Monday – Friday from 7am-8pm ET, plus 24/7 access to our help center and Clever Academy. With Premium Support, schools get all of that, plus additional speed and convenience.
24/7 Emergency Support
We’ve got you covered with 24/7 emergency support for critical issues (such as outages or security issues).
Dedicated case management
Work with a dedicated team that knows your district in-and-out. You get one team to work on all of your cases and solve issues in a snap.
Fast access
3 hour service level objective (first reply) and priority email and phone support. Case management portal included for extra convenience.
Interested in learning more?
Discover whether Premium Support is right for your schools
Connect with a specialist